Updated as of 8 March 2023

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At Loft Logistics Pte Ltd ("Loft Logistics," "we," "us," or "our"), we are committed to protecting the personal information of our customers and clients in accordance with the Singapore Personal Data Protection Act (PDPA) of 2012. This Privacy Statement outlines how we collect, use, disclose, and protect personal information, and your rights as an individual with respect to your personal data.

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Collection of Personal Information 

We collect personal information that is necessary for the provision of our services, including but not limited to, name, email, contact details, billing information, and shipment details. We may collect this information from various sources, including but not limited to:

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(a)    Websites: We collect personal information through our website when you submit an inquiry or request information about our services, or when you create an account for our client dashboard.

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(b)    Online advertising platforms: We may collect personal information from online advertising platforms, including but limited to, Google, Facebook, Instagram, and LinkedIn when you interact with our ads or visit our social media pages.

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(c)     Other sources: We may also collect personal information from other sources such as business partners, suppliers, and government agencies.

 

Use and Disclosure of Personal Information

We use personal information for the purpose for which it was collected, as well as for other purposes that are reasonable in the circumstances and for which you have given your consent. Specifically, we may use personal information for the following purposes:

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(a)    Provision of services: We use personal information to provide our logistics and fulfilment services, including order processing, shipment tracking, and customer support.

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(b)    Marketing and communication: We may use personal information to send you marketing communications about our products and services, as well as updates and announcements related to our company.

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(c)     Compliance with legal obligations: We may use and disclose personal information as necessary to comply with legal obligations such as tax, customs, and regulatory requirements.

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We may disclose personal information to our employees, contractors, and service providers, as well as to regulatory authorities or law enforcement agencies when required by law.

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Collection of Cookies

Our website uses cookies, which are small text files that are placed on your device when you visit our website. We use cookies to:

(a) Essential Cookies: These cookies enable core functionality such as security, verification of identity and network management. These cookies can’t be disabled.

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(b) Marketing Cookies: These cookies are used to track advertising effectiveness to provide more relevant services and deliver better ads to suit your interests.

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(c) Functional Cookies: These cookies collect data to remember choices users make to improve and give a more personalised experience.

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(d) Analytics Cookies: These cookies help us to understand how visitors interact with our website, discover errors and provide better overall analytics.

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You may choose to disable non-essential cookies in your web browser settings. However, this may limit the functionality and performance of our website.

 

Protection of Personal Information

We take appropriate security measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. We also limit access to personal information to those who require it for the provision of our services and regularly review our security practices to ensure that they remain effective.

 

Retention of Personal Information

We retain personal information only for as long as necessary for the purpose for which it was collected, as well as for other legitimate purposes such as compliance with legal obligations. We have implemented policies and procedures for the retention and destruction of personal information in accordance with the PDPA.

 

Individual Rights

You have the right to access, correct, or delete your personal information held by us. You may also withdraw your consent to the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions. We will respond to your requests in accordance with the PDPA.

 

Contact Us

If you have any questions or concerns about our Privacy Statement or our handling of your personal information, please contact us at:

 

Loft Logistics Pte Ltd

9 Loyang Way, #04-01 Krislite Building Singapore

Singapore 508722

Tel: +65 9816 5157

Email: admin@loftlogistic.com

 

Updates to our Privacy Statement

We may update this Privacy Statement from time to time to reflect changes in our practices or legal requirements. We will post the revised Privacy Statement on our website and indicate the date of the last update. Your continued use of our services after the revised Privacy Statement has been posted indicates your acceptance of the changes.