We offer a range of fulfilment services, including pick and pack, order processing, inventory management, storage, and more. We can customize our services based on your specific needs.

We strive to process and ship orders within 24 hours of receiving the order. Our order cutoff time is typically 2pm GMT+8, any orders after will be processed the following business day. However, we are open for discussion to adjust based on your specific business needs.

Yes, we offer additional services such as kitting and bundling that can help you enhance your product offerings and provide a better customer experience. We also offer customization packaging where you can have your own brand's design packaging, specialized marketing labels and inserts.

We typically charge based on the number of orders processed or the volume of products stored in our warehouse. We will provide you with a transparent pricing schedule that outlines all fees and costs associated with our services, so there are no hidden costs. Our approach is tailored to each individual case, with the aim of offering you the most competitive pricing possible.

Yes, we offer volume discounts and other cost-saving incentives for high-volume sellers. Please contact us to discuss your specific needs and how we can best accommodate them.

Our billing cycle is typically monthly, but we can work with you to adjust this based on your business needs. If you have any disputes or issues with billing, we will work with you to resolve them quickly and fairly.

We integrate with most popular ecommerce platforms like Shopify, Shopee, Lazada and more. Our integration process typically involves setting up an API connection between your platform and our system, which allows for real-time data syncing. Don't worry if you're not familiar with API connections or the setup process - our experienced team will provide you with step-by-step guidance via video call or meet up, so you can easily connect your platform to our system and start syncing data in no time.

Yes, we provide real-time updates on inventory levels, order status, and shipping information through our integration with your ecommerce platform.

We offer a range of reporting and analytics tools that allow you to track your sales, inventory levels, order processing times, and more. These insights can help you optimize your business by identifying areas for improvement and making data-driven decisions.

We have a robust system of checks and balances in place to ensure accuracy in every step of the fulfilment process. We use barcode scanning and quality control checks to verify the accuracy of order picking and packing.

We have a dedicated customer service team that handles all returns and exchanges. Our policy around defective products is to work with the seller to determine the cause of the defect and find a fair and reasonable solution.

Our employees receive extensive training on our fulfilment processes, quality control checks, and technology systems to ensure that they are equipped to provide accurate and efficient service to our clients

We have a flexible and scalable system in place to handle large volumes of orders during peak seasons or promotions. We can quickly adjust our staffing and resources to accommodate increased demand and ensure that orders are processed and shipped on time.