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Dealing with
Sudden Surge?
Stress about
Delivering On Time?
Fear of Losing Control?
Let us help you
At Loft, we streamline your operations while helping you deliver exceptional customer experiences. From warehousing and inventory management to order processing and last-mile fulfilment, we've got you covered.
Connect your online store and ship your products to our warehouse facility
We receive your inventory, sort them and store them securely
Your customer places an order in your online store
We pick & pack before shipping it to your customer swiftly
Why Choose Loft?
Comprehensive Services
Our e-commerce fulfilment services in Singapore cover every aspect of the order process, from warehousing to shipping, ensuring a smooth experience for both you and your customers.
Tailored Solutions for Your Business
Our services can be customised to meet your specific needs, helping you maintain your brand identity throughout the fulfilment process.
Efficient Last-Mile Fulfilment
We excel in last-mile fulfilment, guaranteeing timely deliveries that keep your customers happy and coming back for more.
Real-Time Tracking and Visibility
Our e-commerce fulfilment services in Singapore cover every aspect of the order process, from warehousing to shipping, ensuring a smooth experience for both you and your customers.
Dedicated Support Team
Our experienced team provides personalised support and expert guidance every step of the way.
Made for you.
In addition to the core services of warehousing, order processing, pick and pack, and inventory management, we also provide value-added product fulfilment services. These include:
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Accuracy & efficiency.
We understand that our clients rely on us to deliver their products to their customers in a timely and accurate manner, and we take that responsibility seriously. That's why we implement effective processes to deliver the best product fulfilment services to you.
Product specialties.
We understand that our clients from different product categories have unique needs and expectations. Recognising these differences, we leverage our expertise in a multitude of product categories to tailor our product fulfilment services to each client accordingly.
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What specific services do you offer, and can you customize them to my business needs?We offer a range of fulfilment services, including pick and pack, order processing, inventory management, storage, and more. We can customize our services based on your specific needs.
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How quickly can you process and ship orders, and what is your order cutoff time?We strive to process and ship orders within 24 hours of receiving the order. Our order cutoff time is typically 2pm GMT+8, any orders after will be processed the following business day. However, we are open for discussion to adjust based on your specific business needs.
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Do you offer any additional services, such as kitting or bundling products, that might be helpful for my business?Yes, we offer additional services such as kitting and bundling that can help you enhance your product offerings and provide a better customer experience. We also offer customization packaging where you can have your own brand's design packaging, specialized marketing labels and inserts.
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How do you calculate your fees, and are there any hidden costs I should be aware of?We typically charge based on the number of orders processed or the volume of products stored in our warehouse. We will provide you with a transparent pricing schedule that outlines all fees and costs associated with our services, so there are no hidden costs. Our approach is tailored to each individual case, with the aim of offering you the most competitive pricing possible.
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Do you offer volume discounts or other cost-saving incentives for high-volume sellers?Yes, we offer volume discounts and other cost-saving incentives for high-volume sellers. Please contact us to discuss your specific needs and how we can best accommodate them.
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What is your billing cycle, and how do you handle disputes or issues with billing?Our billing cycle is typically monthly, but we can work with you to adjust this based on your business needs. If you have any disputes or issues with billing, we will work with you to resolve them quickly and fairly.
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What ecommerce platforms do you integrate with, and how does the integration process work?We integrate with most popular ecommerce platforms like Shopify, Shopee, Lazada and more. Our integration process typically involves setting up an API connection between your platform and our system, which allows for real-time data syncing. Don't worry if you're not familiar with API connections or the setup process - our experienced team will provide you with step-by-step guidance via video call or meet up, so you can easily connect your platform to our system and start syncing data in no time.
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Can you provide real-time updates on inventory levels and order status through the integration?Yes, we provide real-time updates on inventory levels, order status, and shipping information through our integration with your ecommerce platform.
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What type of reporting and analytics do you offer, and how can I use them to optimize my business?We offer a range of reporting and analytics tools that allow you to track your sales, inventory levels, order processing times, and more. These insights can help you optimize your business by identifying areas for improvement and making data-driven decisions.
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What processes do you have in place to ensure order accuracy and prevent errors?We have a robust system of checks and balances in place to ensure accuracy in every step of the fulfilment process. We use barcode scanning and quality control checks to verify the accuracy of order picking and packing.
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How do you handle product returns or exchanges, and what are your policies around defective products?We have a dedicated customer service team that handles all returns and exchanges. Our policy around defective products is to work with the seller to determine the cause of the defect and find a fair and reasonable solution.
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What type of training do your employees receive to ensure quality control and accuracy in the fulfilment process?Our employees receive extensive training on our fulfilment processes, quality control checks, and technology systems to ensure that they are equipped to provide accurate and efficient service to our clients
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What is your capacity for handling large volumes of orders during peak seasons or promotions?We have a flexible and scalable system in place to handle large volumes of orders during peak seasons or promotions. We can quickly adjust our staffing and resources to accommodate increased demand and ensure that orders are processed and shipped on time.
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